Privacy notice
This notice covers conservatoryliverpool.co.uk and explains what we do with the personal information you give us when you enquire about replacing a conservatory roof with a warm roof. It's meant to be read before, or alongside, sending us an enquiry. The organisation responsible for that information, as controller, is Liverpool Conservatory roof replacement to a warm roof.
The business running this site
Liverpool Conservatory roof replacement to a warm roof is responsible for this website and for deciding what happens to the information you send us. There's no separate data protection office to write to, so the contact page is the right place to reach us about anything to do with your information.
What we ask for when you enquire
The enquiry form asks for your name, email address, phone number, postcode or address, and some detail about what's happening with your conservatory roof. If you send photographs, Please do not send photographs that show people. If one does, we delete the photograph. Any further messages you send us join the same record, and the servers delivering this site also log the usual technical details, like your IP address and browser, that come with any web visit. The form itself is handled by Basin (usebasin.com).
Our reasons for using what you send
To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Beyond that, we use what you've told us to keep a record of the conversation, to help keep the site secure, and, where it applies, to meet a legal obligation we're under. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. None of this involves marketing to you, building a profile of you, making automated decisions about you, or selling your details to anyone.
Other organisations involved
Your enquiry doesn't stay with just us; other organisations help us run this site and get your enquiry to the right specialist. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.
When information leaves the country
Given how this site is hosted and delivered, information you send us can end up being processed outside the UK. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.
How long your enquiry stays on record
We don't hold on to your enquiry indefinitely. Once it's served its purpose, it's deleted. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.
Keeping your enquiry secure
The connection between your browser and this site is encrypted, including when you submit the enquiry form. Internally, only the people who need to deal with your enquiry get to see it.
What you can ask of us
You have rights over the personal information we hold about you, such as asking to see it, correcting it, or having it deleted. You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.
Enquiries from under eighteens
This site is aimed at adults dealing with a property, not at children. If we find that an enquiry has come from someone under eighteen, we'll delete it instead of passing it on.
No cookies on this site
No cookies are set by this website, and we don't run analytics or advertising trackers of any description.
If this notice changes
This notice may be updated from time to time, perhaps because the way we handle enquiries changes. Whatever's published here at the time is the version that applies.